Shipping policy

Effective Date: 21 May 2026 · Terra GO Shop · TERRA SOFTWORKS LIMITED

TERRA SOFTWORKS LIMITED is committed to getting your Terra GO products to you quickly and reliably. This policy outlines our delivery areas, timelines, charges, and what to expect after you place an order.

Currently delivering within Kenya only

1. Delivery Areas

We deliver across Kenya, including:

Nairobi and its surrounding areas
All major towns and counties within Kenya

🌍 We do not currently ship internationally. Orders placed from outside Kenya cannot be fulfilled at this time.

2. Delivery Timelines

Our estimated delivery timelines are as follows:

Nairobi - Same day or within 2 Business days

Outside Nairobi: 1–2 business days

Timelines are estimates and may be affected by:

Public holidays
High order volumes
Adverse weather conditions
Courier or logistics delays beyond our control

📦 We process orders promptly and work with reliable courier partners to meet these timelines as consistently as possible.

3. Shipping Charges

Shipping fees are calculated at checkout based on your delivery location.

Certain promotional offers or order thresholds may qualify for free delivery. Any applicable promotions will be displayed clearly during checkout.

🏷️ You will always see the full shipping cost before confirming your order — no hidden fees at payment.

4. Failed Deliveries

To ensure smooth delivery, customers are responsible for providing accurate and complete delivery details at checkout.

Additional re-delivery charges may apply where a delivery attempt fails due to:

An incorrect or incomplete delivery address
An unreachable or switched-off phone number
Customer unavailability at the time of delivery

⚠️ Please double-check your address and phone number before placing your order. Our courier will attempt to contact you before delivery.

5. Order Tracking

Once your order is dispatched, you may receive updates through any of the following channels:

📱SMS

📧Email

💬WhatsApp

📞Phone Call

Update channels may vary depending on order type and courier availability. Ensure your contact details are accurate to receive timely notifications.

Shipping Questions?

If you have questions about your delivery or need to update your address, get in touch.

📧 info@terrasofthq.com · 🌐 shop.goterrago.com